Frequently Asked Questions
Everything you need to know about our premium home and woodworking tools.
What are your standard shipping rates and delivery times?
We offer standard delivery within 3-5 working days. Shipping rates are calculated at checkout based on the weight of your order and your specific location.
Do you offer a warranty on Rutlands products?
Yes, all our signature tools and machinery come with a comprehensive 3-year warranty against manufacturing defects to ensure your peace of mind.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure payments via PayPal and Apple Pay.
Do you provide technical support for machinery assembly?
Yes, our expert technical team is available via email or phone to guide you through the setup and calibration of any machinery purchased from us.